Shipping
Each order from Authentic XI is prepared with the utmost care, as though we were handling an heirloom from our own collection. Once selected, your piece is carefully wrapped, protected, and entrusted only to carriers who meet our standards of reliability and discretion.
Within the United States, shipping is always complimentary, ensuring that the value of your acquisition is undiminished. For our esteemed international patrons, shipping is available worldwide. While modest fees may apply depending on destination, every parcel receives the same reverence, precision, and secure handling, regardless of how far it must travel.
Returns and Exchanges
We understand that on rare occasion, a piece may not align as perfectly with your collection as anticipated. In such instances, we offer a graceful return and exchange process:
- Items may be returned or exchanged within 30 days of delivery.
- Returned pieces must remain in their original condition, preserving their dignity and integrity.
- Complimentary outbound shipping applies only to domestic orders; return arrangements and international return fees may vary by region. Our staff will gladly assist in coordinating the safest and most suitable method for transport.
Refunds are issued promptly once the item has been received and inspected. For exchanges, we will ensure your next selection is dispatched with the same care and courtesy.
Assistance with returns
Should you require guidance, our team remains at your disposal to make the process seamless. We invite you to reach out via:
- Email: authenticxibusiness@gmail.com
- Telephone: (407) 617-7930